The terms and conditions of sale set out here apply to goods supplied to you (“You or “Your”) by Nanlux Americas, Inc (“Nanlux Americas”), ordered from www.nanliteus.com (“the Website”).
By continuing with Your purchase it is deemed that You have read, understood and agreed to these terms and conditions.
Orders and Pricing
Nanlux Americas uses the BigCommerce platform as its online sales system and accepts payment by any of the credit cards shown on the Website at time of purchase as well as Paypal and ApplePay. See Payment Security for more information.
All prices are shown in US currency. Orders are subject to delivery charges unless otherwise stated. Where applicable these charges will be added to Your invoice upon confirmation of Your billing and shipping addresses and payment details, and prior to completing the payment process.The description and price of goods will be as shown on the Website at the time You place your order. Every effort will be made to ensure that prices shown on the Website are accurate at the time of purchase however all prices and descriptions on the Website are subject to change without prior notice.
If an error or discrepancy is discovered prior to shipping of the goods, Nanlux Americas will inform You as soon as possible to offer the option of either reconfirming the order at the correct price or cancelling the order.
When You order online, confirmation will be sent to Nanlux Americas by email. If You have provided an email address, You will also receive an email receipt to confirm that Nanlux Americas has received the order. If You did not provide an email address, or if the confirmation email was not received by you, confirmation can be provided by Nanlux Americas by calling 914-347-3300.
Currently Nanlux Americas only accepts order for delivery to US countries. For orders outside the US, please contact Nanlux Americas directly as terms and conditions, shipping prices and delivery times will differ to those stated on the Website. Telephone 914.347.3700 or email info@macgroupus.com.
All goods are subject to availability. If on receipt of an order the goods are out of stock, Nanlux Americas will contact You as soon as possible. You will be entitled to cancel the order and obtain a full refund to whichever payment method was originally made.Alternatively, Nanlux Americas may be able to offer You a suitable alternative, or advise of the estimated date that the goods will be available.
Nanlux Americas is under no obligation to accept any order and reserves the right to cancel orders placed on the Website at any time and without prior notice.
Delivery
All delivery times quoted on the Website are estimates based on stock availability, normal processing and delivery times. Where a single order comprises multiple items, Nanlux Americas will attempt to deliver all the items together, however where it may be necessary to deliver items from the same order separately the original single delivery charge will still apply.
Goods ordered will be delivered to the address provided by You when the order was placed, unless arranged otherwise with Nanlux Americas in writing prior to the goods being shipped.
Goods are usually delivered via a courier delivery service and require a signature to be provided upon delivery. If there is no one available at the delivery address to accept delivery of couriered goods, You will be notified of an alternative delivery date or location from where to collect the goods. Nanlux Americas cannot accept responsibility for goods that are returned to the courier’s depot and remain uncollected.
Receipt of a signature for goods delivered to the address provided by You will constitute proof that the order has been delivered to, and received in satisfactory condition, by You.
Once an item is considered delivered as outlined above, responsibility for the item, risk of damage or loss will pass to You.
Nanlux Americas is not liable for any loss or damage suffered by You through any unavoidable delay in delivery of goods. Nanlux Americas is not liable for any damage which occurs to goods after a delivery has been made.
Returns and Refunds
Under the Consumer Rights Act 2015, if the goods are deemed to be faulty or not as described then You will be entitled to a repair, a replacement or a full refund from MAC GROUP.
In cases of goods that are faulty, damaged or wrongly supplied please contact Nanlux Americas as soon as possible at 914.347.3300.
In the event of goods having to be returned due to being faulty or not as described then return shipping costs will be paid by Nanlux Americas. If You pay for the return shipping then Nanlux Americas will reimburse this cost upon You providing an invoice or receipt from the shipping company. You are advised to use an insured service, as Nanlux Americas accepts no responsibility for goods damaged or lost in transit.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to transactions via this Website.
You have the right to cancel the transaction provided the goods are returned to Nanlux Americas within 14 days of you receiving them. For goods returned within this time Nanlux Americas will provide a full refund within 14 days of receiving the returned goods.
Warranty
Our goods are sold with a manufacturer’s warranty, which is detailed on the Website at the time of purchase and guarantees against defects i materials or workmanship. If the goods are not satisfactory, in accordance with the terms of the warranty, please contact MAC GROUP at 914.347.3300 or email info@macgroupus.com.
Payment Security
Nanlux Americas uses Paypal, ApplePay and Authorize.net as payment gateways to complete your purchase. Your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read the Terms of Service or Privacy Statement from the individual payment gateway providers.
Privacy
Nanlux Americas does not disclose any buyer’s information to third parties. Please see our privacy policy for further details.
Contact Details
Nanlux Americas, Inc
4528 Brazil Street Unit "C"
Los Angeles, CA 90039
E-mail:
We reserve the right to change these Terms and Conditions of Sale at any time. All changes will be posted to this page.
BY CONTINUING WITH A PURCHASE IT IS DEEMED THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO THESE TERMS AND CONDITIONS.